Shipping policy

Thank you for shopping with us! We are committed to getting your order to you as quickly as possible.

Processing Time

Orders are processed within 1–4 business days after purchase, excluding weekends and holidays. During new launches, sales, or holidays, processing times may be slightly longer.

Shipping Rates & Delivery

Shipping rates are calculated at checkout based on the selected shipping method and destination.

Estimated delivery times:

• Standard Shipping: 3–7 business days

• Expedited Shipping: 2–3 business days

Please note that delivery times are estimates and are not guaranteed once a package has been handed over to the carrier.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing tracking information. Please allow up to 24 hours for tracking updates to appear.

Lost, Stolen, or Delayed Packages

We are not responsible for lost, stolen, or delayed packages once they have been marked as delivered by the shipping carrier. If your package is lost in transit, please contact us and we will do our best to assist you in filing a claim with the carrier.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. If an order is returned due to an incorrect or incomplete address, the customer will be responsible for any additional shipping charges required to resend the package.

Domestic Shipping

At this time, we ship within the United States only.

Questions

If you have any questions regarding your order or shipping, please contact us at shop@solenneclothing.co. We are happy to help.

Thank you for supporting our boutique!